Free Birthday Pizza
Terms and conditions for your free birthday pizza. T's and C's apply to every birthday offer and reminder we send you.
The offer
Join the Birthday Club and we'll treat you to a FREE pizza of any size for your birthday. We'll get in touch 7 days before your big day to remind you, and your offer stays open for 14 days, from 7 days before your birthday to 7 days after it.
Additional toppings and side dishes are not included, and the offer can't be used with any other offer or discount.
What we need from you
So that we can look after you properly and honour your birthday pizza, we need the following on your customer record:
- Your name
- Your email address
- Your phone number
- Your date of birth
- The site you'd prefer to collect from
- Anything you're allergic to
You can add or update all of this yourself from the My Account page, or we can update it for you when you order or speak to us.
Allergies and intolerances
Please tell us about any allergies or intolerances you have. We'll note them on your customer record so our team can see them before your order is prepared. Your pizza is made in a kitchen where gluten, milk, egg, nuts and other allergens are handled, so we can't guarantee an allergen-free environment.
If your allergies change, please update your details, and do mention them again when you order so the team preparing your food knows.
The small print
- You must be a Birthday Club member with your date of birth on your customer record.
- We need a valid name, email address, phone number and preferred pick up site on your record.
- One free pizza per customer, per year.
- The free pizza is one pizza of any size, excluding side dishes.
- Additional toppings are charged at the normal price.
- The offer is valid for 14 days: 7 days before your birthday to 7 days after it.
- The offer cannot be used in conjunction with any other offer or discount.
- The pizza must be collected from your preferred pick up site on a day we're trading there.
- The offer is not transferable and has no cash value.
- We may ask to see proof of your date of birth.
- We'll do our best to let you know about your offer, but it's your responsibility to redeem it within the valid period.
- We reserve the right to withdraw or amend this offer at any time.
Any questions?
Email us at nidgespizza@gmail.com and we'll be happy to help.
Name of company
N E Male. Trading as NEM Catering Services / Nidge's Artisan Pizza Kitchen
Contact details
01264 355625 nigel@nemcatering.co.uk
Regulatory authority
Test Valley Borough Council
Terms and Conditions
1. Unrestricted access is required at all times during the function.
2. A site visit is preferred prior to the event.
3. No responsibility is accepted for damage caused to grass areas for parking or access in the event of inclement weather.
4. A level surface is required for the trailer parking and support vehicle.
5. The trailer and support vehicle can not be separated, as this is the power supply and refrigeration unit.
6. Electricity, an electrical hook up is preferred if available.
7. A deposit of 50% is required to secure and guarantee the booking.
8. Cancellations Policy, Up to 3 months before the event, deposit is refundable, subject to a £100 admin fee. Up to one month before the event 50% of the deposit is refundable. Once the final balance is paid, 14 days before the event no refunds will be offered. Subject to availability, events may be able to be rescheduled, this is not guaranteed. All changes to details in this contract including cancellations must be made in writing.
9. The final balance and confirmed numbers are required 14 days prior to the event. Unless agreement has been made in writing.
10. The quote is based on the minimum numbers as detailed on the contract
11. Additional Guests Pizza (12") to be charged at £12.00 per head, payable on completion of service, Cash or Card.
12. Gluten Free. Please be aware that we cannot guarantee that gluten free products do not come into contact with regular flour, all pizza's are prepared in the same kitchen and baked in the same oven as regular dough.
13. Allergens. If any of your guests have specific food intolerances or allergies, then please ask before they eat
14. All toppings are subject to availability on the day
15. We do not at any time carry nuts or fish.
16. Cutlery, Crockery and Serving Spoons, and not provided, or included within this quotation.
17. Sadly there is no provision with in this quote for us to remove, recycle pizza boxes. We will remove all kitchen waste.
18. Service timings, as detailed on the invoice, delays may result in additional charges.
19. All changes to the agreement, details must be made in writing.
20. Complaints, in the unlikely event of complaint, please refer to our website. www.artisanpizzakitchen.co.uk/complaints. We kindly ask that in this event, please contact us first before Social Media.
21. Payments for Deposit or Balance. BACS Payments, (Please use function date as reference)
CHASE BANK, Sort code 60-84-07 Account Number 68680105
22. For details of or documentation, Insurance, Health and Safety Policy, Risk Assessments please see our website.www.nidges.com/documents. Please use password “pizzaman” when prompted
23. We are registered and inspected by TVBC and are members of NCASS, Registration Number 29276
Complaints
Nidge's Artisan Pizza always endeavour to provide the best service and products for our customers, however on very rare occasions, I recognise that there may be times when my customers may not be completely satisfied. To ensure I am able to put things right, in the first instance please contact me directly. And I will respond promptly to ensure complete satisfaction. With either a full refund on the pizza concerned or replacement. To claim a refund or replacement the Pizza MUST be returned on the day of purchase in the original packaging. 1/2 or 3/4 eaten pizza will not be accepted. Refunds and replacement is at the discression of the management.
We kindly ask that you allow us to put things right before you go to social media!
